in the US: 877-944-0707
in Canada: 877-935-0707

 

FAQs

Our team of consultants will be happy to provide you with the professional advice and service you need to create any projects. Please contact us via or by phone:

In the US call toll free 1-877-944-0707 (EST), Monday through Friday, 8:30am to 5pm.
 In Canada call 1-877-935-0707 or (514) 935-0707 (EST), Monday through Friday, 8:30am to 5pm.


For questions about your order, payment, return, or cancellation procedures, visit About Your Order.

 

Are Stone Decorative products real stones?

Yes! We have scoured hillsides and quarries for the most symmetrical, uniformly sized and colored stones the Earth has brought forth. These premium stones are hand-selected by geology enthusiasts with a keen eye for quality. All of our stones are natural with no added coating, coloring, or sealer. Stone Decorative stone products make perfect gifts and are great complement to any home and garden design projects. Stone Decorative are not your typical beach pebbles. Local river rocks are usually awkwardly shaped, textured, and colored. Our natural decorative stone collection is surprisingly distinct. Although no two stones are exactly alike, we carefully select and sort them to give you the most uniform sizes and shapes available anywhere.

 

How can I use the fire stones?

Our fire stones are natural basalt volcanic stones, and have been known to be heat-resistant when used with standard gas and ethanol fireplaces, and under non-extreme heat* and dry conditions. To assure optimal efficiency, please follow the fireplace or burner’s manufacturer’s recommendations and safety precautions. Typical usage instructions may require a small clearance space around the burner and all openings, or the nozzles to be clean and clear of any obstacles. It is advisable to start any fire pit or fireplace at low temperatures for few minutes to let any moisture evaporate, and use all necessary safety precaution. The fire stones can be placed to hide all piping or other inserts, without covering the burner. Ensure the fire stones do not overlap too much as this will effect the flame pattern. Wash with lukewarm water and soap to remove any oil, residue, dirt, or discoloration due to occasional charring or other conditions. Use alone or in combination with fire glass. Please handle all fire glass with care as pieces may have sharp edges and a fine dust may accumulate during shipping.

* Our internal testings have concluded that optimal efficiency is achieved with burners up to 90,000 BTUs. Our fire stones have been used wth units ranging from 15,000 to 180,000 BTUs. Occasional but rare cracking of a stone may occur, as no two stones are alike, when used with higher BTU-units or with other media (i.e. wet or humid lava rocks can explode when heated), or when maintenance, installation, or operation guidelines have not been followed properly.

We provide a limited non-transferable warranty on all of its stone products to the original buyer with a valid proof of purchase. The products are guaranteed against any material defects for a period of one (1) year following their purchase. This warranty is limited solely to the repair or the replacement of defective stones. This warranty does not apply to any defects resulting from negligence, improper installation, misuse, overuse, overexposure or modifications made by the buyer or its agents. This warranty is only valid if the installation and use of the stones has been carried out in accordance with the instructions given by the manufacturer of the relevant gas or ethanol fireplace or other appliance in which they are used. We disclaim any and all other warranties, conditions, or representations (express, implied, oral or written), relating to the stone products, including, without limitation, any and all implied warranties of quality, performance, merchantability or fitness for a particular purpose. Accordingly, in no event shall we have any other responsibility and hereby limits its liability with respect to any other damages caused by its products including bodily or moral injury, injury to property, any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of the use or inability to use the product or related to their installation.

 

Can I choose my own assortment of Stone Decorative?

Yes! In most cases, we can accommodate your request to customize an order of stones. It’s easy, email us your requirements at or call us with your specifications.

 

Can I write on Stone Decorative products?

Yes! All you need is an opaque paint marker available at most art supply store. You can choose from many colors, including gold and silver. Use the marker according to the manufacturer’s instructions. You can write directly on the decorative stones without special preparation. For best results, wipe the surface of the stones with a soft cloth to remove any residue, dust, oil, etc. Allow ink to dry before manupulating the stones.

 

 

If you should have any questions or requests, contact Stone Decorative.

Stone Decorative's Collection of Natural Polished Stones for Landscaping, Gardens, Fireplaces, and Home Décor

 

 

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