If you are interested in Stone Decorative products, please contact us directly via e-mail at firstname.lastname@example.org
Our team of consultants will be happy to provide you with the professional advice and service you need to create any projects.
For questions about your order, payment, return or cancellation procedures, go to Ordering and Shipping Info.
Are Stone Decorative products real stones?
Yes! We have scoured hillsides and quarries for the most symmetrical, uniformly sized and colored stones the Earth has brought forth.
These premium stones are hand selected by geology enthusiasts with a keen eye for quality. Stone Decorative products make perfect gifts and are great complement to any interior design projects.
Stone Decorative are not your typical river rocks. Local river rocks are usually awkwardly shaped and colored. Our decorative stones are surprisingly distinct.
Although no two stones are exactly alike, we carefully select and sort them to give you the most uniform sizes and shapes available anywhere.
How can I use the Fireplace Stones?
Caution. READ BEFORE INSTALLATION
Our Fireplace Stones are natural basalt volcanic stones, and have been known to be heat-resistant when used with standard gas and ethanol fireplaces, and under non-extreme heat* or conditions. To assure optimal efficiency, please make sure to follow the fireplace or burner’s manufacturer’s recommendations. Typical usage instructions may require a small clearance space around the burner and all openings, or the nozzles to be clear of any obstacles (not covered). The stones can be placed to hide all piping or other inserts, without covering the burner. Wash with lukewarm water and soap to remove any oil, residue, dirt, or discoloration due to occasional charring or other conditions. Use alone or in combination with fire glass recommended.
* Our internal testings have concluded that optimal efficiency is achieved with burners up to 90,000 BTUs. Occasional but rare cracking of a stone may occur, as no two stones are alike, or when used with higher BTU-units.
We provide a limited non-transferable warranty on all of its stone products to the original buyer with a valid proof of purchase. The products are guaranteed against any material defects for a period of 1 year following their purchase. This warranty is limited solely to the repair or the replacement of defective stones. This warranty does not apply to any defects resulting from negligence, improper installation, misuse, overuse, overexposure or modifications made by the buyer or its agents. This warranty is only valid if the installation and use of the stones has been carried out in accordance with the instructions given by the manufacturer of the relevant gas or ethanol fireplace or other appliance in which they are used. We disclaim any and all other warranties, conditions, or representations (express, implied, oral or written), relating to the stone products, including, without limitation, any and all implied warranties of quality, performance, merchantability or fitness for a particular purpose. Accordingly, in no event shall we have any other responsibility and hereby limits its liability with respect to any other damages caused by its products including bodily or moral injury, injury to property, any lost profits, lost savings or incidental, indirect, special or consequential damages, arising out of the use or inability to use the product or related to their installation.
Can I choose my own assortment of Stone Decorative?
Yes! There's no limit. Create any assortment of your choice. We can accommodate all requests.
It’s easy, e-mail us at email@example.com. If you need immediate assistance, call 1-877-935-0707 (EST) or 1-877-944-0707 (PST), Monday thru Friday, 8:30am to 5pm.
Can I write on Stone Decorative products?
Yes! All you need is an opaque paint marker available at most art supply store. You can choose from many colors, including gold and silver. Use the marker according to the manufacturer’s instructions. You can write directly on the stones without special preparation.
For more information, contact Stone Decorative
FAX: FAX: (805) 715-7002 in the U.S. or (450) 419-3555 in Canada
STONE DECORATIVE USA
877-944-0707 TOLL FREE
Champlain, NY 12919
STONE DECORATIVE CANADA
877-935-0707 TOLL FREE
Boisbriand (Quebec) J7H 1N8
In the US call 1-877-944-0707 (PST) or 1-877-935-0707 (EST), Monday thru Friday, 8:30am to 5pm.
In Canada call 1-877-935-0707 (EST), Monday thru Friday, 8:30am to 5pm.